Shipping policy
Shipping Policy
Standard Shipping
All orders are processed within 10 to 15 business days, excluding weekends and holidays, after receiving your order confirmation. You will receive a separate notification once your order has shipped. All prices, fees, and shipping charges are stated in U.S. dollars (USD) unless explicitly noted otherwise in writing.
Shipping is included in the pricing for all domestic U.S. orders. For international orders that meet the minimum order quantities listed on our product pages, shipping is complimentary. Orders that do not meet the established minimums, or that include custom specifications or variables outside our standard offerings, are subject to shipping fees that will be handled on a case-by-case basis. Any applicable fee will be communicated and confirmed in writing prior to order processing.
International Shipping
Complimentary international shipping is available on orders that meet the minimum order quantities specified on our product pages, placed strictly as listed without custom variables that affect production or logistics. Orders that do not meet the established minimums, or that include custom specifications or variables outside our standard offerings, are subject to shipping fees that will be handled on a case-by-case basis. Any applicable fee will be communicated and confirmed in writing prior to order processing.
Please note that all shipping fees are quoted in USD. Any additional costs including customs duties, taxes, or other import-related fees incurred during the shipping process are the sole responsibility of the buyer unless explicitly stated otherwise at the time of purchase. We encourage buyers to review their country's customs policies prior to placing an order.
Sample Orders
Sample orders are treated separately from standard wholesale orders and do not qualify for complimentary shipping regardless of order value. Shipping fees for sample orders are handled on a case-by-case basis and will be communicated and confirmed in writing prior to processing. Sample orders are subject to the same production minimums and material availability as standard orders, and certain color options or specifications may not be available at sample quantities. Any limitations will be communicated before the order is confirmed.
Order Confirmation and Cancellations
An order is considered confirmed only upon receipt of written confirmation from Inca Artwear, which will include the agreed items, quantities, pricing, and shipping terms. Verbal agreements or informal exchanges do not constitute a binding order.
Once production has begun, cancellations are not accepted. If production has not yet started, cancellation requests must be submitted in writing to ccalderon@incaartwear.com and are subject to review. Any costs incurred up to the point of cancellation request may be charged to the buyer.
Partial Shipments
If any portion of an order is unavailable due to production constraints or material availability, we will notify the buyer in writing before shipping. The buyer may choose to receive a partial shipment or hold the order until it can be fulfilled in full. Partial shipments do not affect the original shipping terms of the order.
Order Tracking
Once your order has shipped, you will receive an email notification containing your tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system.
If your order has not arrived within 7 business days of receiving your shipping confirmation, please contact us at info@incaartwear.com with your name and order number and we will follow up promptly.
Shipping Insurance and Liability
All shipments are handled through reliable carriers. Inca Artwear is not liable for delays, losses, or damages that occur once an order has been handed to the carrier. For orders shipped under complimentary shipping, the carrier and shipping method are selected at our discretion. For orders where the buyer covers shipping costs, insurance and carrier preferences may be discussed at the time of shipment. Any claims for lost or damaged shipments must be filed directly with the carrier. We will provide all necessary documentation to support a claim upon request.
Returns and Refunds on Wholesale Orders
Each item in our wholesale inventory is subject to multiple quality inspection points prior to shipment. We hold our products to a high standard and take pride in the craftsmanship behind every piece.
Return and refund requests are handled on a case-by-case basis and must be submitted in writing to ccalderon@incaartwear.com within 7 business days of delivery. Our team will acknowledge your request within 3 business days and work with you to identify the most appropriate resolution. Requests submitted outside this window may not be considered.
In the event that damaged goods are received, we are committed to addressing the matter promptly, including the possibility of a refund or replacement where applicable.
Please note that a number of items in our wholesale collection are handmade. As with all handcrafted goods, slight natural variations in texture, finish, or dimension may occur. These characteristics are inherent to the artisan process and are considered part of the authenticity of each piece, not a defect.
Force Majeure
Inca Artwear shall not be held liable for delays or failure to fulfill orders resulting from circumstances beyond our reasonable control, including but not limited to supplier delays, production disruptions, natural events, customs holds, carrier issues, or any other cause outside our direct operations. In such cases, we will notify the buyer as soon as reasonably possible and work toward the earliest viable resolution.
Shipping Policy for Superfino Hats
Due to the nature of their production, Superfino Panama Hats are subject to a specific processing timeline. Please review the following before placing your order.
Processing Time: Superfino Hats require approximately 10 to 20 business days for processing, depending on order size. Each hat is individually handcrafted by skilled artisans, and finishing is applied by hand to ensure the quality and consistency that defines this category of product.
Artisan Craftsmanship: The extended processing time for Superfino Hats reflects the level of attention and skill involved in their production. Each hat receives individual finishing and is inspected before it leaves our workshop. This process cannot be accelerated without compromising the standards that define this product.
Shipping Method and Timeline: Once processing is complete, we select the most reliable shipping method available for your destination. Estimated delivery times will vary based on location and carrier. External factors such as customs procedures or unforeseen logistical delays are beyond our control and may affect delivery timelines.
For questions regarding your Superfino Hat order or shipping timeline, please contact us at info@incaartwear.com.